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Customer Success

It is extremely important for us to allow the users to get to know every feature of the Sunu Band.

Schedule

We like to have one live session a week to gather questions and inquiries about the Sunu Band. Please contact us within Monday through Friday, 9-5pm schedule.

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FAQ

What is Sunu Band?

Sunu Band is a sonar smartband that improves navigation for the visually impaired. Sunu Band combines sonar or echolocation with gentle precise vibrations to inform the user about objects or obstacles within their environment. Sunu Band augments awareness of the user’s personal space, reduces accidents and ultimately improves confidence while providing a more fluid and enjoyable mobility.

Users of Sunu Band wear it in conjunction with the cane or guide dog to augment awareness and complement mobility by detecting obstacles to the body and head in a way that's discreet and unobtrusive.

How does Sunu Band work?

The band emits a high-frequency sound wave that bounces off of objects that the user encounters, and the resulting vibratory pattern changes depending on how close or far away the object is to the user. Specifically, the user feels vibration pulses on the wrist that become more frequent as an object is close or less frequent as the object is farther away.

Which are the main features of Sunu Band?

Sunu Band’s advanced features include:

Double-tapping gestures, Sunu Band works with sensors that will detect your wrist ‘s position to pause the detection when needed.

Complementary mobility aid, you will detect upper body obstacles from your knees to your head up to 15 feet ahead.

Hands free. Since users do not need to hold or carry it in their bag, full of devices. Once in the wrist is ready for use and includes smart gestures.

Powered by a Mobile App. Use your smartphone to adjust the Sunu Band settings to the ones you prefer and update the Sunu Band firmware when needed.

Simple interface. With just 2 side buttons and a sensitive touch pad learn Sunu Band functionality is easy and fast.

Sonar sensor differentiators. Adjust sonar waves for indoor or outdoor, intensity of vibrations, edge detector and so much more...!

Does Sunu Band come with a Mobile App?

Yes, the Sunu App is available for iOS and Android. The Sunu App can be downloaded for free from theApp Store and from theGoogle Play store.

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